Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.As an Operations Analyst Senior within PNC Investments, you will be based in Cleveland, OH. The position will primarily be based at the 1900 E. 9th Street location.Job DescriptionExecutes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.As an Operations Analyst Senior within PNC Investments, you will be based in Cleveland, OH. The position will primarily be based at the 1900 E. 9th Street location.Job Description
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