Job Description SummaryNewly created opportunity for an experienced Operations Lead to join our team to support our market-leading Medication Management Solutions capital equipment across NSW and ACT.Job DescriptionWe arethe makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.Job Description SummaryThe Operations Lead is responsible for driving operational excellence within an assigned service region, overseeing daily operational activities to ensure smooth execution, maintain a high standard of performance and address any issues promptly. The position oversees the implementation and management of operational systems and processes and entire customer relationship management (internal and external) in the assigned region.
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Responsibilities:Customer Relationship Management (across MMS) and supportDirect point of contact for internal/external in assigned regionCo-ordinating Service Operations - Co-ordinate field engineers within assigned region(s) to guide priorityPreventative Maintenance Schedule and on time CompletionCustomer Escalation Management and communicationManage all communication to customer in response to escalationUpdate to Service Operations Manager ANZ and Acc Mgr on escalation statusCo-ordination of resources with technical lead for resolutionMeet Reporting and Contracted Service RequirementsField Service - availability to support field service activity (50%)Process ImprovementSpare parts and stock management (supply chain)Manage accurate stock levelsOrder parts in timely mannerManage team of field service engineers (direct and indirect reports)Drive culture of service excellence across service organizationOther Working Conditions:Some weekend work may be required as will out of normal business hours workDomestic or international travel may be requiredDrivers licence essentialHolds appropriate electrical licencing for role:ROWA - Restricted Electrical LicenceAll other products - Minimum test and tag licence/certificationKnowledge and Experience:EssentialBackground in engineering, computer science or other relevant field or equivalent experienceTrack record in customer support and efficiency improvementDemonstrated previous experience in business administrationDemonstrated competnece in computer literacyAbility to lead and motivate teams, drive efficiency and achieve organisational goalsStrong problem-solving skills and the ability to analyse data to make informed decisionsExcellent communication skills to collaborate effectively with various stakeholdersFamiliarity with industry regulations and standardsDesirableRelevant experience in operations management within the medical technology or healthcare industryClick on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit:https://bd.com/careersRequired SkillsOptional Skills.Primary Work LocationAUS Sydney - North RydeAdditional LocationsWork Shift
