Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Production Support Specialist - Insurance within PNC’s Midland organization, you will be based in office in Overland Park, KSAn ideal candidate will have experience in insurance, claims, and/or underwriting.Job DescriptionLeads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management.Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Production Support Specialist - Insurance within PNC’s Midland organization, you will be based in office in Overland Park, KSAn ideal candidate will have experience in insurance, claims, and/or underwriting.Job Description
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