The leading digital experience platform (DXP) provider,Optimizely, hasacquiredWelcome, a four-time Gartner Leader that brings the best capabilities of content marketing platforms (CMP), marketing resource management (MRM), and digital asset management (DAM) together in a single solution. The combined company will empower marketing teams at brands across the globe to drive real business value through better customer experiences.Optimizely has over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit, and Zillow.Not only are we financially sound and growing, but we have unicorn status: We exceeded $300M in revenue in 2020, is profitable already, and have all strategic options ahead of us. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
The leading digital experience platform (DXP) provider,Optimizely, hasacquiredWelcome, a four-time Gartner Leader that brings the best capabilities of content marketing platforms (CMP), marketing resource management (MRM), and digital asset management (DAM) together in a single solution. The combined company will empower marketing teams at brands across the globe to drive real business value through better customer experiences.
Optimizely has over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit, and Zillow.Not only are we financially sound and growing, but we have unicorn status: We exceeded $300M in revenue in 2020, is profitable already, and have all strategic options ahead of us. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
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We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, Bangladesh, and Vietnam. We blend European and American business cultures with an emphasis on teamwork, inclusion, and moving fast. People make the difference!If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply!We’re just getting started!
We’re just getting started!
About The Role
The Application Support Engineer is part of Optimizely´s Technical Support Services (TSS) team providing technical assistance to partners and customers for our Experimentation Platform. This assistance is focused on Optimizely´s products and applications and may include answering questions, troubleshooting problems, diagnosing defects or providing recommended coding approaches. The position requires the right blend of technical knowledge, customer service, and communication skills to handle the day-to-day delivery of technical product support to those customers enrolled in one of Optimizely´s Support programs. The Application Support Engineer will work under the guidance of the Team Lead and more senior Application Support Engineers to help deliver the best possible and most responsive customer service to our customers and partners.
What You’ll Do
What You’ll Need:
Why You’ll Love Working Here
At Optimizely,our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.
