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The RoleProvide leadership and support around our short and long-term strategic customer service roadmapCoordinate with all contributors, including customers, sales, supply, distribution and operations, to ensure agreement of order to cash processesDevelop and deliver processes for the team that maintain strategic organization alignmentMaintain open communication to keep staff informed of department updates, critical decisions and corporate messaging; direct updates to corresponding documentation or proceduresProvide oversight for department processes to ensure adherence to regulatory requirements, corporate policy and industry standardsManage and promote development of all team membersCommunicate adherence to performance standards, addressing performance issuesReview escalated cases and provide remediation, including follow-up with important partnersExamine and present a variety of operational performance measurement results, deriving insights regarding key performance indicatorsManage fast-paced production team, with the ability to contribute meaningfully to data-driven process improvementsManage several projects with multiple deliverables simultaneouslyIndustrious relationship builder undertaking and assisting with a variety of tasks associated to order to cash management including but not limited to, team and order readiness, collaboration with sales and proactive outreach with distribution and supplyDevelop and reward top talent while establishing a solid succession plan; build bench strength for critical rolesMonitor monthly expenses to seek cost reduction opportunities and react to un-forecasted variancesProcess a broad mastery of service and administrative functions, including in-depth knowledge of complex product features, processing systems and downstream impactsMonitor productivity and quality trends; address training opportunitiesBe an expert; place emphasis and value on innovative solutions and calculated risksEnsure employee diversity and inclusion through hiring practices and work assignmentsPerform or delegate any specialized reporting, e....