PSC Supervisor
Job SummaryThe Pro Solution Center Supervisor is primarily responsible for leading a team of customer service representatives responsible for completing specific activities in support of a defined order management processes. This includes setting and communicating team and individual goals, assigning clear responsibilities, and overseeing team activities to ensure the team maintains consistent execution, service quality, and delivery against key operational metrics. In addition to monitoring overall customer service representative performance, this role coaches and develops individuals and the team, identifies, and addresses individual and group training needs, and provides on-the-job training....