Technology Support III - Incident Management
Propel operational success with your expertise in technology support and a commitment to continuous improvement.As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.Job responsibilitiesPartner with technology owners and subject matter experts (SME’s) to drive toward a permanent resolution and ultimately driving down recurrenceAnalyzes incident, problem, and change data, working logically to identify the causes of recurring incidents noise in the environment, and ensure that plans and actions are in place to eliminate and resolve issues....