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Job responsibilities:Oversee daily workflow of specific workgroups and/or segments of the workflow processManage a team of full and part-time front line employeesHandle complex customer relationships while utilizing service improvement tools and methodologiesOwn remittance processing performance including allocating work in process to maximize high productivity and excellent qualityManage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or qualityProvide guidance and development of the Team Leaders and Operations team membersRequired qualifications, skills and capabilities:Minimum 2 years supervisory/leadership experienceAbility to lead, direct, and be visible to staff and direct reportsAbility to coordinate and organize work while meeting and handling multiple deadline processesDemonstrated ability to multi-task and balance numerous activities simultaneouslyFunctional experience with MS Office, including Word, Excel, Access, and PowerPointGood decision-making skills as well as exceptional written and verbal communication skillsDisplay core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential....