Workforce Management Scheduling Analyst
Our Opportunity: As a Workforce Management (WFM) Scheduling Sr Analyst you will develop and maintain optimal input and scheduling models to ensure we meet our weekly, daily, and intra-day goals and agent experience guidelines. This role will partner with a diverse group of stakeholders and high-level leaders to understand business objectives and provide recommendations to enhance workforce efficiency. The role will take ownership for scheduling efficiency ratios and accuracy to the model projections....