Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!
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Job Type:Full-Time |Location:Belmont, CAJob Description:ThePlatform Support Engineerwill become the know-it-all expert for RingCentral’s Platform services and API’s. The focus will be on supporting our Platform API software and the integration of applications and solutions with the RingCentral System. You will be the go to resources for end users and customers using these interfaces. Working hand in hand with the Engineering teams you will ensure complete customer satisfaction in resolving our customer’s queries. Leveraging your deep product expertise and advanced troubleshooting skills, you will coach and mentor technical support advocates (Tier-2 / Tier-1) on the teamResponsibilities:Provide advanced technical post-sales support and guidanceAnswer how-to and setup related questions escalated from Tier-2 Support TeamTrack bugs and escalate to Engineering for resolutionFor bug fixes and product changes, assist Product Managers on specifications, prioritization, user testing and early adopter programsIdentify product enhancement opportunities based on support trendsAnalyze reported issues, production outages, production logs, and customer feedback to identify ways to enhance our product as well as make support processes more effectiveMeet and communicate regularly with the Engineering teams, updating them on product needs from customer perspective, and align your understanding of the product visionBe the liaison for regular communication between various engineering teams and customer-facing teams on issues and product changesEnsure troubleshooting guides, best practices and support knowledge base are up to dateWork very closely with, mentor, and train Tier-2 / Tier-1 support team membersValidate and debug implementations and follow through on issues until resolvedQualifications:Experience withRESTful APIs,FTP,SSO,SSLandweb servicesandmobile devicesProven track record of solving complex technical problems with customers and engineeringManage customer expectations appropriately and be able to prioritize effectivelyMust be self-motivated, responsive, professional and dedicated to customer successPossess an innovative, problem-solving, and solutions-oriented mindsetExceptional organizational, presentation, and communication skills – both verbal and writtenDemonstrated ability to learn quickly, be a team player, and manage change effectivelyProficiency in ticketing, bug reporting, and other support systemsExperience with agile development processes is a plusKnowledge of the RingCentral product and configuration is a plusMinimum of a BA/BS or higherComputer Science or other technical degree preferredAbout RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that is committed to workplace diversity.
Job Description:
ThePlatform Support Engineerwill become the know-it-all expert for RingCentral’s Platform services and API’s. The focus will be on supporting our Platform API software and the integration of applications and solutions with the RingCentral System. You will be the go to resources for end users and customers using these interfaces. Working hand in hand with the Engineering teams you will ensure complete customer satisfaction in resolving our customer’s queries. Leveraging your deep product expertise and advanced troubleshooting skills, you will coach and mentor technical support advocates (Tier-2 / Tier-1) on the teamResponsibilities:
Qualifications:
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that is committed to workplace diversity.
