Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.Key ResponsibilitiesInterface with customers (end users, engineers, managers) to provide a solution or workaround to the problems reported regarding the use of our ALM solutions (Polarion and/or Polarion X) in a timely manner thus accelerating their time-to-vaue.Assist in the communication flow between the global support team and the core team (developers, QA, R&D, PMs) in EU bridging the gap and allowing for quicker resolution to customers issuesIf required, assist other support agents with complex problems like integration with multiple software products, hardware platforms, custom configurations, etc.Provides business and technical feedback to software and hardware vendors.Develop detailed and/or in-depth technical articles about troubleshooting, best practices, etc.Provide guidance for junior engineers.Sometimes be on call for an emergency shift work over a weekendAbility to work independently, have desire to go above and beyond if opportunity arises
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.Key Responsibilities
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