Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:What You’ll DoThe main objectives are to create highly reliable and scalable software systems and automate operational processes. You will focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management
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You will be part of a team of people who are responsible for the availability of several of Discover’s most critical applications: our PULSE network authorization switch and settlement platforms. You’ll tap into your passion for ensuring these applications are highly available for our customersHow You’ll Do ItConsult teams and provide hands-on training to teams in observability, incident management and reliability best practices.Includes defining SLOs\SLAs\SLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standardsReview product journeys and reliability practices on regular interval to enforce best practices.Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLO\SLA targets)Ensure the proper level of documentation exists, is maintained, and reviewed regularlyPartner with Application Development teams to build resiliency into our critical applicationPartner with our Application Develop teams to implement service level objectivesPartner with our Application Development teams and SREs to build out end to end observabilityImplement monitoring, alerting and dashboards needed for our appsAutomate operational processesHelp to define disaster recovery plans needed for our critical apps24/7 on call rotation Production SupportCreates technology solutions addressing high impact business priorities. Demonstrates the ability to analyze, design, code, test and deploy solutions and product features with high quality to production. Level of technical expertise enables solutions with high complexity and depth.Competent in multiple technical domains, including programming languages, security, automation, testing, and business domains. As a result, is the go-to person for many people outside of their team.Participates in strategic technology decisions and understands how these decisions impact Discover as a whole.Proactively identifies and mitigates issues based on intuition and experience in multiple domains. Is a thought leader amongst team members and drives problem solving to determine root cause.Qualifications You’ll NeedThe BasicsBachelor’s degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or related.6+ years of experience in Information Technology, (Software) Engineering, or related.Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scalePhysical And Cognitive RequirementsPrimarily remain in a stationary position.No required movement about the work environment to complete the major responsibilities of the job.Primarily performed indoors in an office setting.Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.Ability to communicate verbally; Ability to communicate in written form.Bonus Points If You HaveExperience with Payments, financial services, or related fieldExperience with ServiceNow, Moogsoft, Tableau, Datadog, Grafana, and SplunkExperience and familiarity with network technology and operationsUnix and Bash scripting knowledgeStrong and effective verbal and written communication skills.Self-motivated, team motivator, and team leader.Ability to effectively communicate with both technical and non-technical business partners.Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systemsExperience in production support and problem managementStrong experience with DevOps, CI/CD pipelines with Jenkins, or similar; Ab Initio EME; Git/GitHub; ArtifactoryA desire to write tools and applications to automate work rather than do things manuallyFoundational understanding of software programmingExperience implementing Continuous Integration and Delivery processesStrong experience with Database Management; Snowflake MPP experience a plusExperience contributing to the architecture and design (architecture, design patterns, reliability and scalability) on new and current systems.Experience with Connex on HPE NonStop and Connex Environment DatabaseGood to have knowledge and prior experience on ATM, POS and EMV transactions.Familiar with settlements, reports and reconciliation.External applicants will be required to perform a technical interview.Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.#LI-KE#Remote#BI-RemoteApplication Deadline:The application window for this position is anticipated to close on Dec-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:The base pay for this position generally ranges between $107,000.00 to $180,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:We also offer a range of benefits and programs based on eligibility. These benefits include:Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase PlanLearn more at mydiscoverbenefits.com.What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
