You will lead specialty, performance, and self-service insights generation for the bank and at the same time propel your career to the future of AI innovation!As a Product Director in the Machine Learning Intelligence Operations team, you will spearhead the generation of specialty, performance, and self-service insights for the bank. Your role will involve the creation of innovative solutions using AI, machine learning, and a design-led approach to significantly improve both customer and employee experiences. You will comprehend the business value of the book of work and utilize critical thinking to make informed decisions for your area. As the key decision-maker, you will set priorities, maximize the value of the product, and oversee the work of the modeling and development team.
Want more jobs like this?Getjobsdelivered to your inbox every week.
Want more jobs like this?
Getjobsdelivered to your inbox every week.
Select a locationGet Jobs
Select a location
The MLIO team is responsible for developing innovative solutions, using Artificial Intelligence (AI), machine learning, and design-led approach, to dramatically enhance the customer and employee experience. You should understand the business value of the book of work and use critical thinking to make informed decisions for your area. “You are the sole person setting the priority, maximizing the value of the product and work of the modeling and development team”.Job Responsibilities:Sets the vision and strategy for the Product; define OKRs for the teamCollaborate with business product stakeholders; create shared OKRs where applicableExecute strategy through leading a full team that includes business, design, architecture, data scientists, software engineers and othersConduct customer research and discovery, build business case and build product roadmapAnalyze customer, model and production data for improvement needs, including but not limited to customer experience data, inventory, programming and machinery reportingBuild Go to Market StrategyCollaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to deliver on product visionExecute Roadmap and oversight include a 6 quarter rolling roadmapRequired qualifications, capabilities and skills:Minimum of 10 years management/supervisory experience working in a dynamic product or service environmentExperience leading a team of product managers/product analysts and driving metrics-based experience improvementsProven experience in P and L responsibility, ability to lead teams spanning geographies across India and the United StatesExperience with automatic transcription and/or AI/ML-based conversational insightsDemonstrated ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to drive the right employee and customer journey outcomesExtensive service improvement and design thinking knowledge with ability to rapidly and iteratively test solutionsDemonstrated top-down executive leadership skills. Ability to harness the power of diverse and dynamic teams and successfully manage people leadership, talent/performance development and coaching duties. Ability to pivot and lead differently to form autonomous teamsAdvanced/Strong client experience skills across a large scale highly matrixed organizationStrong client segmentation experience with ability to influence and drive product alignment using customer insights. Ability to harness data and the power of analytics and customer insights for comprehensive strategy planningABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
