Project Coordinator, Menomonee FallsWork Mode: OnsiteLocation:Onsite –Menomonee Falls, WIOpportunityResponsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process. Responsibilities will include working with the Sales team to provide open installation dates and answering questions about product availability and scope of work, scheduling customers for their installation appointment(s), collecting payment(s), managing finance programs and overseeing accounts receivable. Being an expert in communication to our customers regarding the installation process and our product is a must. This individual will work closely with the Scheduler to provide details needed to submit building inspections and permits, needs of HOAs, and when service is needed after an installation has occurred. They will also work closely with the Project Manager in sourcing materials related to timelines for jobs.
Project Coordinator, Menomonee Falls
Work Mode: Onsite
Location:Onsite –Menomonee Falls, WI
Opportunity
Responsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process. Responsibilities will include working with the Sales team to provide open installation dates and answering questions about product availability and scope of work, scheduling customers for their installation appointment(s), collecting payment(s), managing finance programs and overseeing accounts receivable. Being an expert in communication to our customers regarding the installation process and our product is a must. This individual will work closely with the Scheduler to provide details needed to submit building inspections and permits, needs of HOAs, and when service is needed after an installation has occurred. They will also work closely with the Project Manager in sourcing materials related to timelines for jobs.
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Secondarily, the Project Coordinator will be responsible for answering the main phone line during specified hours when the Front Desk Administrator is out (frequency rate is low). This role maintains a positive relationship with customers and the internal team of Installation Supervisors, Warehouse staff, Project Manager, Scheduler, and Front Desk Coordinator and is driven to solve day-to-day issues that may arise. The Project Coordinator will also manage the distribution and responses of customer-related surveys, Kohler’s CDCE program, and Pulse M software with the appropriate team members.
Specific Responsibilities
Project Coordination (80% of workload)
General office duties (20% of Workload)
Skills/Requirements
Travel
CUSTOM.PAY.TRANSPARENCY
