Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.Identify customer needs and demonstrate account management capabilities to guide renewal closure.Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.Engage customer in conversations around renewal readiness, timing and general customer needs.Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:
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