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Job ResponsibilitiesLook for ways digital servicing can potentially facilitate fraud and scam scenarios, as well as operational and reputational riskEvaluate new servicing features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risksKnow the servicing products and services you oversee just as well as the Product teamHave a working knowledge of cross-channel controls that are used to mitigate inherent risk in DigitalReliably represent the interests of other internal stakeholders in risk managementCollaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe wayStay abreast of new/changes in servicing, technology, and Digital financial servicesDeconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive managementWork effectively as an individual contributor and collaborative team member on simultaneous projects.Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter expertsWork well in a team environment, including cross-functional teamsRequired qualifications, capabilities, and skillsBachelor’s degreeMinimum of 5 years in a control function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant functionCritical thinking skillsAbility to defend positions and influence with quantitative analysis developed with an analytical teamAbility to work effectively with both business and technically oriented individualsExcellent written and verbal communication skillsAbility to work in a diverse and inclusive environmentABOUT USChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
