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Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills:Demonstrates professionalism and empathy in customer interactionsAdaptability:Has the ability to learn and adapt quickly to new information and technologyTeamwork:Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility:Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility:Able to process information and move quickly through problem resolutionResponsibilitiesThe essential functions of the job include, but are not necessarily limited to, the following:Engaging customers in conversation to understand their banking needs and preferencesProcessing transactions accurately and efficientlyProviding assistance with account servicing needsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsQualificationsRequired Education:High School Diploma or GEDRequired Experience:6+ months in a face-to-face customer service role6+ months of recent cash-handling experiencePreferred Skills and Experiences:1+ years in a retail banking environment is highly preferredAbility to engage in sales conversationsSales support (cold-calling, marketing, etc.)Working knowledge of Microsoft OfficeProfessional communication skills, both written and verbalFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits #LI-KL1
