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Conduct advanced and complex engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
Work with Professional Services Managers, ATAE’s, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
Maintain client relationships as a trusted Technical Advisor. Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties. Serve as technical point of contact on customer engagements. Participate in a variety of sales activities.
What we expect of you:
The ideal candidate should have a Bachelor’s degree in business, computer science, or a related technical field, or equivalent experience. They should have at least 5 years of experience in delivering complex technical solutions, including planning, development, implementation, and support.
The candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment. They should be able to manage and escalate technical issues to the appropriate vendor support team.
The candidate should possess strong organizational, time-management, problem-solving, and follow-up skills. They should have the ability to design and architect various types of infrastructure solutions and perform advanced installation and configuration services. Knowledge of vendor-supplied brands is also required.
Strong written and verbal communication skills are essential, with the ability to effectively interact with leadership stakeholders and clients. The candidate should maintain a professional, business-focused attitude and courteous manner towards clients, partners, and peers.
The candidate should have a proven ability to identify and deliver technical documentation that meets client-defined expectations. They should pay strong attention to detail, especially client and project changes, and have demonstrated analytical skills to identify potential risks.
The candidate should have a history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. They should have demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients.
The candidate must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs. They should have the ability and willingness to travel as needed to other CDW locations or client sites. A valid U.S. driver’s license is required.
Proven track record of implementing Power Servers for external customers. This should include Power9 Servers and above, a plus
Extensive experience with the IBMi (iSeries) Operating System, a plus
Experience performing both firmware and Operating system upgrades on an IBMi (iSeries) platform, a plus.
Experience performing system and LPAR migrations on an IBMi (iSeries) platform, a plus
Experience implementing PowerHA on an IBMi (iSeries) platform, a plus.
Experience implementing PowerVC on an IBMi (iSeries) platform, a plus.
Experience performing IBM Power Health Checks, IBM Power Security Assessments, and IBM Power Performance Assessments, a plus
Experience configuring IBM BRMS and IBM VIO servers, a plus.
Installing and configuring hardware management consoles, a plus
Implementing IBM FlashSystem storage that is connected to an IBM Power Server running the IBMi (iSeries) Operating System, a plus.
The ideal candidate will also have these additional skills:
IBM PowerVS Setup and Migration skills
Cybernetics VTL or Data Domain VTL implementation skills
IBM’s FSR/FSFC Toolkit Implementation skills
M81 Flash for i Toolkit implementation skills
IBMi (iSeries) Single Sign-on implementation skills
LPM/SRR Automation Tool implementation skills
Mimix Replication Tool implementation and upgrade skills
Skytap Power Cloud implementation skills
Equal Opportunity Employer, including disability and protected veteran statusBenefits overview:https://cdw.benefit-info.com/
