SUPERHUMAN 👉We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.Today we are…The fastest email experience in the worldLoved and adored:see what our customers sayOur customers get through their inboxes twice as fast; many see inbox zero for the first time in years.Come shape the future of email, communication, and productivity!BUILD LOVE 💜At Superhuman, we deeply understandhow to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
SUPERHUMAN 👉
We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.
Today we are…
Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE 💜
At Superhuman, we deeply understandhow to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
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It all starts with the right team — a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT 🚀
We’re not solving a small problem, and we’re not addressing a small market. We’re going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn’t stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE 🌟
We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.
This time, we’re swinging beyond the fences andfundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.
As a Senior Customer Success Manager, you’ll work with the Customer Success team to build strategic relationships with our Mid-Market customers, develop repeatable processes and best practices, and ensure Superhuman has excellent customer satisfaction, retention, and expansion.
ROLE 👩🏽💻👨💻
Own the end-to-end Customer Journey:
Build Customer Success Best Practices:
Advocate for the Customer
SOUND LIKE YOU? 🙌
SALARY INFO 💸
The Sr. Customer Success Manager role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.
On target earnings for this role range from $91,000 - $130,000. The range does not reflect total compensation, which includes benefits and company stock options.
We are open to hiring for this role anywhere in the US. We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.
BENEFITS 🎁
Taking Care of Your Future 🙏
Generous Time Off 🏝
Investing in Your Growth ✍️
Setting You Up For Success 🧑🏻💻👩🏾💻
At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
