Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.We’re looking for a Senior Director of Product Research to join Snap Inc! In this role reporting to the Head of Design, you’ll lead the teams that use Product Research to surface insights and identify opportunities that steer our product vision across Snap Inc. and all of its products and customer types. Working from our headquarters in Santa Monica, you’ll collaborate closely with the Design, Product Management, Data Science, Engineering, Business and Partnerships teams to lead product research to provide clear company-wide prioritization and impact.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Senior Director of Product Research to join Snap Inc! In this role reporting to the Head of Design, you’ll lead the teams that use Product Research to surface insights and identify opportunities that steer our product vision across Snap Inc. and all of its products and customer types. Working from our headquarters in Santa Monica, you’ll collaborate closely with the Design, Product Management, Data Science, Engineering, Business and Partnerships teams to lead product research to provide clear company-wide prioritization and impact.
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What You’ll DoLead and grow the Product Research organization for Snap Inc., including all of our products (Snapchat, Spectacles, Lens Studio, etc) and customer typesBuild a high performance, responsive team of mix-method researchers that are able to lead company-wide strategic and tactical research and identify both long and mid-term product strategiesEstablish and uphold Product Research best practices and principlesPlay a critical role in building the research-informed culture throughout Snap. Be a thought leader and evangelist to drive research-informed decision-making throughout the companyDevelop an investment strategy to define, grow and maintain an exemplary Product Research teamImplement a leveling and performance management system for Product Research as a whole, across Snap IncPartner with product and business leadership to define overall research strategy, agenda, relevant metrics, key problem statements and objectives around new or existing product lines across a range of product verticalsUse Research to inform business and product strategiesIdentify and prioritize actionable strategies based on research. Communicate detailed research narratives and ensure the insights are translated into actionable direction.Knowledge, Skills & AbilitiesProven track record of building and managing high-performing teams with researchers of different disciplinesHave strong research domain know-how to coach and grow the team; proficiency with a breadth of qualitative and quantitative research methodologies and ability to come up with creative research solutions as needed.Proficient in both quantitative and quantitative research methods and analysisHave a strong builder mentality, can bring order to chaos, and know how to effectively “bring people along”Experience in a complex, cross-functional organization where your teams need to collaborate and integrate with other teams across many disciplinesStrong strategic business acumen, change management, and continuous improvement championExcellent communication and presentation skillsAbility to partner with and get buy-in from key stakeholdersExperience defining core strategic goals for a consumer technology or digital entertainment company and translating research findings into strategic narrativesCan demonstrate clear understanding of business and product metricsEmbody Snap’s valuesMinimum QualificationsBS/BA degree or equivalent years of experience10+ years relevant experience within research, data science, or statistics at a consumer products or technology company, digital entertainment8+ years of executive management or senior product leadership at a technology company, digital entertainment company, or a venture capital firmPreferred Qualifications12+ years in a senior management role at a consumer technology companyAdvanced degree in statistics, analytics, mathematics, computer science, or related technical fieldExperience in quantitative analysis or data scienceExperience launching large-scale consumer-facing productsExperience with product design or product managementAt Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us ataccommodations-ext@snap.com.Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
What You’ll Do
Lead and grow the Product Research organization for Snap Inc., including all of our products (Snapchat, Spectacles, Lens Studio, etc) and customer types
Build a high performance, responsive team of mix-method researchers that are able to lead company-wide strategic and tactical research and identify both long and mid-term product strategies
Establish and uphold Product Research best practices and principles
Play a critical role in building the research-informed culture throughout Snap. Be a thought leader and evangelist to drive research-informed decision-making throughout the company
Develop an investment strategy to define, grow and maintain an exemplary Product Research team
Implement a leveling and performance management system for Product Research as a whole, across Snap Inc
Partner with product and business leadership to define overall research strategy, agenda, relevant metrics, key problem statements and objectives around new or existing product lines across a range of product verticals
Use Research to inform business and product strategies
Identify and prioritize actionable strategies based on research. Communicate detailed research narratives and ensure the insights are translated into actionable direction.
Knowledge, Skills & Abilities
Proven track record of building and managing high-performing teams with researchers of different disciplines
Have strong research domain know-how to coach and grow the team; proficiency with a breadth of qualitative and quantitative research methodologies and ability to come up with creative research solutions as needed.
Proficient in both quantitative and quantitative research methods and analysis
Have a strong builder mentality, can bring order to chaos, and know how to effectively “bring people along”
Experience in a complex, cross-functional organization where your teams need to collaborate and integrate with other teams across many disciplines
Strong strategic business acumen, change management, and continuous improvement champion
Excellent communication and presentation skills
Ability to partner with and get buy-in from key stakeholders
Experience defining core strategic goals for a consumer technology or digital entertainment company and translating research findings into strategic narratives
Can demonstrate clear understanding of business and product metrics
Embody Snap’s values
Minimum Qualifications
BS/BA degree or equivalent years of experience
10+ years relevant experience within research, data science, or statistics at a consumer products or technology company, digital entertainment
8+ years of executive management or senior product leadership at a technology company, digital entertainment company, or a venture capital firm
Preferred Qualifications
12+ years in a senior management role at a consumer technology company
Advanced degree in statistics, analytics, mathematics, computer science, or related technical field
Experience in quantitative analysis or data science
Experience launching large-scale consumer-facing products
Experience with product design or product management
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us ataccommodations-ext@snap.com.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
