At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value.ResponsibilitiesAssemble cross organizational teams to investigate any major technology incident with the goal of performing Root Cause Analysis (RCA) to resolution.Ensure Problem Management processes are followed and incident postmortems are completed in a timely manner to identify areas of improvement and correct process deviationsCoordinate globally with peer managers regarding resources, issues, and schedulesEnsure accurate RCA information and outcomes are captured and documentedCreate and maintain recovery playbooks for commonly occurring issuesConduct post-event analysis, using the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrencesDevelop internal communications at an executive levelPost event program managementIdentify reoccurring issues and follow up with responsible teamsPerform other duties and projects as assignedQualifications
At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value.Responsibilities
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