We are seeking an experiencedSenior Salesforce Service Cloud Voice Engineerto join our dynamic team.This role involves managing and implementing Salesforce Service Cloud Voice projects and ensuring seamless integration and functionality with Amazon Connect and other related technologies.#LI-DNI#entapps-jan#EasyApplyResponsibilitiesImplement and customize Salesforce Clouds with a deep focus on Service Cloud Voice and Amazon ConnectDesign and deploy effective call center solutions incorporating Omni Channel capabilitiesUtilize expertise in Apex, including trigger pattern best practices and APEX design patterns such as Domain, Selector, and ServiceDevelop and maintain custom solutions using Lightning Web Components and Omni StudioOversee the configuration of security and data models including Profiles, Permission Sets, OWD, Sharing Rules, relationship types, Custom Metadata Types, and Custom SettingsManage the team’s engagement with platform authentication and authorization mechanisms, including OAuth, SSO, Connected App, and Auth Provider configurationsCollaborate with the EPAM integration team, enhancing the use of various platform APIs such as REST, Connect, Platform events, Bulk, and Composite APIsImplement and maintain DevOps practices, preferably using Copado, and ensure adherence to governance processes and best practicesConduct peer code reviews and promote a culture of excellence within the development teamRequirements
We are seeking an experiencedSenior Salesforce Service Cloud Voice Engineerto join our dynamic team.This role involves managing and implementing Salesforce Service Cloud Voice projects and ensuring seamless integration and functionality with Amazon Connect and other related technologies.#LI-DNI#entapps-jan#EasyApplyResponsibilities
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3+ years of experience in Salesforce Clouds & Domain, with specific expertise in Service Cloud Voice and Call center implementationProficiency in AWS and Amazon ConnectStrong skills in Apex and knowledge of APEX design patternsUnderstanding and capability to use Lightning Web Components and Omni StudioFamiliarity with Security Model and Data Model ConceptsQualifications in aspects of platform authentication & authorizationCompetency in Connected App and Auth Provider configurationFamiliarity with various platform APIs including REST, Connect, Platform events, Bulk, and Composite APIsBackground in DevOps with experience in tools such as CopadoStrong communication skills and flexibility to adapt to changing project needsNice to haveBackground in Salesforce Einstein GPT and Salesforce Einstein PredictionsWe offerWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyRelocation within our 50+ officesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud GuruLanguage classes in English and Polish for foreignersWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interviewWe will reach out to selected candidates exclusivelyEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
