We are seeking a highly experiencedSenior ServiceNow Engineerto join our remote team. As a Senior ServiceNow Engineer, you will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability. You will collaborate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations, and will work with a community of engineers globally.#LI-DNIResponsibilitiesSupervise support queue and respond to incidentsTest new upgrades and featuresManage and maintain the ServiceNow platform, ensuring its availability, performance, and reliabilityMonitor and manage incident, problem, and change management processes within the ServiceNow environmentCoordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operationsResolve vulnerabilitiesUpdate plugins, patching and upgrade systemsWork with a community of engineers globallyDevelop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshootingRequirements
We are seeking a highly experiencedSenior ServiceNow Engineerto join our remote team. As a Senior ServiceNow Engineer, you will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability. You will collaborate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations, and will work with a community of engineers globally.#LI-DNIResponsibilities
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