To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryUser ExperienceJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
Want more jobs like this?GetDesign and UXjobsdelivered to your inbox every week.
Want more jobs like this?
GetDesign and UXjobsdelivered to your inbox every week.
Select a locationGet Jobs
Select a location
About the RoleSalesforce is looking forUser Experience Researchersto join ourProduct Research and Insights team inHyderabad&Bangalore, India. The ideal candidates will have extensive experience in carrying outgenerative/foundational researchforenterprise SaaS and/or technology products.Expertise inQualitative researchwill be key to succeed in this role. Candidates from B2B, Enterprise SAAS & IT industries are highly desired.About the TeamsBased on your expertise, you may be assigned to either of these teams -Salesforce Starter -In this role you will execute strategic and tactical research to shape Starter Suite - a suite with tools for marketing, sales, service, and commerce in a simplified, easy to use CRM for growing businesses. You’ll advocate for users who work across departments and are looking for new solutions to manage their customer relationships. See the product and take a free demohere.Automation and Integration Cloud-In this role you will work on our core products which include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products. Engineering background is desired for this cloud. See the product and take a free demohere.Desired experienceSenior Researcher: 6 - 10 yearsLead Researcher: 10 - 15 years*Grade/Level offered will depend upon the performance in the interviews.About YouYou love working in a fast-paced, ever dynamic environment.You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.You distill sophisticated problems into insights that inform design, development, and business decisions.You’re passionate about technology. You’re even more passionate about technology users and buyers.You have deep empathy for their everyday struggles and challenges.You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.ResponsibilitiesScope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)Synthesize research findings into insights and recommendations and work with collaborators to socialize these findingsPartner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customersCreate narratives to frame problems and highlight the business value of potential solutionsBe a strategic business partner to key executives, helping shape their long-term visionWork on fast-paced projects, requiring attention to detail and working within constrained timelinesWilling and able to work across globally distributed teamsRequired Experience / SkillsFor Senior Researcher, minimum 6 years of full time work experienceconducting research in user experience, product design, or technology contexts forIT product based companies.For Lead Researcher, minimum 10 years of full time work experienceconducting research in user experience, product design, or technology contexts forIT product based companies.Proven track record influencing user experience and/or product direction and strategy with actionable insightsAbility to plan, design, complete and communicate both strategic and tactical research engagementsAbility to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partnersExpert understanding of research methods (qualitative and quantitative) and standard processesExperience working in cross-functional teams (e.g. product management, design, engineering)Comfortable with basic statistical methods and concepts, and experience working with behavioral signals dataPreferred but not requiredPrevious research experience in enterprise iPaaS and/or automation technologies and servicesPeople management experienceExperience leading research independently for entire products rather than featuresFlexible to work with global teams across varied timezonesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via thisAccommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality atwww.equality.comand explore our company benefits atwww.salesforcebenefits.com.Salesforceis an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforcedoes not accept unsolicited headhunter and agency resumes.Salesforcewill not pay any third-party agency or company that does not have a signed agreement withSalesforce.Salesforce welcomes all.
