DESCRIPTIONOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.We are looking for aService Advisorto support our Pilbara Operations, looking after our major Mining Customers such as RTIO, BHP, FMG & Roy Hill as well as our On Highway and Powergen Customers in the Pilbara.This is a 12 month fixed term position.
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In this role, you will make an impact in the following ways:Serve as a first point of contact for Customers and promote quality customer serviceEmploy exceptional knowledge of Cummins products in order to advise and support customersWork closely with our Service Technicians and SupervisorsComplete Quotes, invoicing and warranty processingDeal with customer queries, finding resolutionsMultitasking a variety of tasks and meeting deadlinesEnsuring the highest levels of safety and customer serviceAssist with customer complaintsTo be successful in this role you will need the following:Strong problem-solving skillsService and Parts programs experienceStrong written and verbal communication skillsStrong customer service focusHHP/HD knowledgeUnderstanding of Service Dept processesPersonal commitment to HSE and leading an interdependent safety cultureAbility to manage external & internal key stake holdersCompensation and BenefitsCompetitive Annual Salary commensurate with experienceParticipation in an annual variable compensation (bonus) program.Salary continuance insurance.Relocation assistance if moving inter-state (within Australia).Discounts with select private health insurance, PC software/hardware and a range of vehicles.Annual remuneration reviews.Safety equipment / PPE and uniforms provided + a range of personal and professional benefits.RESPONSIBILITIESServe as a first point of contact for Customers and promote quality customer serviceEmploy exceptional knowledge of Cummins products in order to advise and support customersWork closely with our Service Technicians and SupervisorsComplete Quotes, invoicing and warranty processingDeal with customer queries, finding resolutionsMultitasking a variety of tasks and meeting deadlinesEnsuring the highest levels of safety and customer serviceAssist with customer complaintsQUALIFICATIONSStrong problem-solving skillsService and Parts programs experienceStrong written and verbal communication skillsStrong customer service focusHHP/HD knowledgeUnderstanding of Service Dept processesPersonal commitment to HSE and leading an interdependent safety cultureAbility to manage external & internal key stake holdersJobServiceOrganizationCummins Inc.Role CategoryHybridJob TypeOfficeReqID2408644Relocation PackageNo
