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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.#LI-hybridYour Role and ResponsibilitiesThe Service Level Management (SLM) professional plays a crucial role in ensuring high standards of quality and reliability in services delivered to clients. Working closely with various stakeholders such as Solutioning and Delivery Teams, the SLM ensures alignment between agreed service level agreements (SLAs), operational metrics, and actual service performance.Required Technical and Professional ExpertiseBachelor’s degree in Computer Science, Engineering, or equivalent field; advanced degrees preferred.Significant experience in roles involving service management, operations monitoring, or related domains.Strong proficiency in utilizing ITIL framework principles and practices.Solid grasp of statistical methods used for analyzing service performance data.Proficient user of enterprise software solutions for tracking and reporting purposes.Exceptional written and verbal communication abilities combined with strong presentation skills.Ability to handle pressure and make informed judgments under tight deadlines.Preferred Technical and Professional Expertisen/a
