OverviewPut your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.ResponsibilitiesResolve request/issues in person and remotely via phone support, IM, or emailMonitor and maintain service queue based on established service level agreementsRemain current on technical problems and resolutions within the hardware industry as they relate to our environmentAssist with testing and evaluating various software applications in support of future deploymentsTroubleshoot and repair desktop technologies, printers, and handheld devicesAssist with departmental moves, adds, and changesAssist with maintaining up-to-date documentation within service desk knowledge baseCoordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software
OverviewPut your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.Responsibilities
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