Company Description
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online and prevent fraud across issuing portfolios. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, implementing fraud rules and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
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Essential Functions and Responsibilities
Consulting Expertise
Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
Builds rapport with both the client and the Visa account team to promote retention
Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk
Analysis
Aligns acceptance and fraud KPIs with Managed Solutions objectives
Uses Business Intelligence tools to continually highlight client return on investment
Processes ad hoc requests and uses existing functionality to accomplish goals
Contributes to the continual enhancement of analytical tools
Solutions Delivery
Optimizes client performance through increased automation, the use of machine-learning models, and efficient creation and use of rules
Identify and propose strategic rule recommendations that meet established key performance metrics agreed with the client
Perform regular monitoring of client rule performance and fraud environment to ensure emerging trends are addressed
Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings
Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
Remains proficient in Visa and partner integrations, order and technical flow, and support resources
Shares industry best practices within region
Understands how client strategies and risk configurations potentially impact Visa revenue
Communication and Presentation Skills
Communicates professionally, succinctly, independently, and with relevance based on audience and topic
Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable
Shares efficiencies and best practices with colleagues and peers
Industry Knowledge
Builds industry knowledge through internal and external resources
Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work
Understands regional risk regulations
Uses knowledge of competitive landscape to shape solutions delivery
Continues learning about complex risk concepts and finding effective ways to communicate them in a clear, concise manner
Qualifications
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
