Job Summary:UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected.
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Essential Duties and Responsibilities:Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operationsDesign, plan, and execute on new strategies involving current SaaS deployment proceduresAssist in transitioning legacy solutions to GCPTriage and escalate Tenant and/or Product issues effectively to ensure timely remediationCoordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparednessEnsure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.Drive process and product improvement to augment and accelerate tenant deliveryAcquire, maintain, and expand knowledge on all aspects of UKG products and servicesCollaborate with internal PEI teams to standardize Product deliveryEngage with Partner and Presales Enablement teams to ensure seamless transition to end usersDesired Qualifications/Skills:BA/BS in Computer Science, Information Technology, or a related field or commensurate experience.Extensive experience with SaaS delivery models, private and public and hybrid cloud deploymentsTechnical proficiency in cloud computing and multi-tenant SaaS environmentsFlexibility to work across different time zones to support a global organizationStrong analysis, task management, and time management skillsSelf-motivated, self-starter with the ability to work autonomouslyExcellent consulting, organizational and problem-solving skillsAbility to balance multiple project and prioritiesFamiliarity with SSO, MFA, and security principals as they apply to SaaS Enterprise ApplicationsSelf-motivated while possessing a strong work ethic and ability to work well independently
