Senior Support AnalystProvides information on the detailed technical design and development of applications using existing and emerging technology platforms.Key Responsibilities and DutiesDesigning and coding application programs; performing testing for developed applications.Conducting analyses of organizational needs and goals for the development and implementation of application systems.Reviewing, analyzing, and modifying programming systems, including encoding, testing, debugging and installing for a large-scale system.Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions.Qualifications
Senior Support AnalystProvides information on the detailed technical design and development of applications using existing and emerging technology platforms.Key Responsibilities and Duties
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Job Profile :
1. ExtendProduction Supportin L2 / L3 capacity. Being able to efficiently debug and troubleshootproduction issues
2. Evaluateexisting data solutions,write scalable ETLs, develop documentation, and train/help team members.
3. Collaborateand work withbusiness/development teams and infrastructure teams on L3 issues and follow thetask to completion.
4. Participate& providesupport for releases, risks, mitigation plan, regular DR exercise for projectroll out.
5. DriveAutomation,Permanent Fixes to prevent issues from reoccurring.
6. ManageService LevelAgreements
7. Bringcontinuousimprovements to reduce time to resolve for production incidents
Performroot cause analysis and identify and implement corrective and preventivemeasures Document standards, processes and procedures relating to bestpractices, issues and resolutions
10. Constantlyupskill with tools &technologies to meet organization’s future needs
Beavailable on call (on rotation) in a support role Effectively manage multiple,competing priorities
Technical Skills:
Primary:
1. Extensiveexperiencedeveloping/supportingcomplex solutions on Snowflake warehouse.
2. Handson experience inmessage streaming (Kafka, Mule etc.)
3. Solidknowledge ofrelational database platforms (Teradata, Oracle) and languages (SQL, PL/SQL).
4. Proficientin Unix & ShellScripting
5. Solidknowledge on AWS &Cloud ecosystem
6. Experienceconfiguring big datasolutions in a cloud environment AWS.
Secondary:
1. Experience/knowledgeusing cloud storageand computing technologies such as Snowflake.
2. Experience/knowledgeof Talend is a plus
3. Experiencein building logicaland physical data models for enterprise data warehouse (EDW) and deep expertisein dimensional modelling, ETL, API integrations, and data governance.
Soft Skills :
TeamPlayer – ability towork in global team environment. Partner with Development, Infrastructure teamsand Peripheral Systems and business users.
Flexible to pick upconflicting priorities
Ability to workunder pressure to deal with Production Priorities
Upskill & Upgradeself as per strategic roadmaps
Good Communicationskills
Demonstrateownership and great sense of urgency for production issues
Ready to work duringweekends as well as in shifts as per needs (no night shifts)
Company Overview
We are an EqualOpportunity/AffirmativeAction Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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Phone: (800) 842-2755
Email:accessibility.support@tiaa.org
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