No Agency Submissions Accepted.Location:Onsite, Sunnyvale, California (5 days a week in the office)Onwards Together!Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
No Agency Submissions Accepted.
Location:Onsite, Sunnyvale, California (5 days a week in the office)
Onwards Together!
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
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Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world’s most critical assets.
Our Team’s Vision:
Bring your visionary instincts to every stage of the product lifecycle—from conception and definition to development, release, and post-release activities. You’ll play a pivotal role in strategic planning, feature selection, and day-to-day tactical operations.Together, our dynamic team propels the roadmap forward as we strive to make the digital world a safer place.
Your Impact:
As aTechnicalProductEscalationManager, you will be the critical bridge between our customers and our product development organization. You will be a champion for our customers,ensuringtheir critical issues and escalations are addressedwith urgency and accuracy. This role requires a unique blend of technicalexpertise, customer empathy, and product knowledge to drive successful resolutions and improve the overall customer experience.
Your Toolkit:
Bachelor’s degree in Computer Scienceor a related field.
5+ years of experiencein a technical support, escalation management, or customer-facing role within the cybersecurity industry.
Plus Factors:
Compensation:
$ 192,000 USD - $ 230,000 USD
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
Our Commitment:
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
