What’s the role?
As aSr Technical Support Engineeron our China Team, you will ensure that HERE’s customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.You are effectively the go-to technical expert on HERE products and support software applications for customers.
Your main responsibilities include :
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Who are you?You will be a strong candidate for this role if you possess the following skills, competencies and experience:A degree in Software Engineering/ IT, Computer Science or related fields3+ years of experience with web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).Understanding of service maturity, functional and non-functional requirements.Validated SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite) skillsProblem-solving skills , being data-driven, and with an analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.Ability to manage multiple priorities within a fast-paced environment.Strong interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.Ability to stay calm in stressful customer situations; ability to act with a sense of urgency to respond and build customer trust.Self-motivated and take responsibility for seeing tasks through to successful completion.Good command of English & Mandarin (written, spoken)HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Who are we?Ever checked in somewhere on social media? Ever tracked your online orders? You might be usingHERE Technologiesevery single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.
Who are you?
You will be a strong candidate for this role if you possess the following skills, competencies and experience:
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?
Ever checked in somewhere on social media? Ever tracked your online orders? You might be usingHERE Technologiesevery single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world.
