OverviewTo supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for First Mortgage Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility for all steps involved beginning with the mortgage loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application procedures and respond/resolve member and/or technical questions related to first mortgage operations.ResponsibilitiesMonitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulationsEnsure NFCU’s compliance with federal, state and local regulations and statutes pertaining to first mortgage loans, including verifying that staff is diligent in reviewing loans to avoid RESPA and CFPB violationsEnsure section goals for bookings, conversion, disposition, member service and loan qualityCoach staff to improve productivity to meet section goalsTrain and monitor mortgage loan processing and closing staff in NFCU’s procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices (VA, HUD, FNMA, FHLMC, and GNMA) guidelines and regulationsTrain loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable first liensSupervise the preparation of loan closing instructions and disbursement of the loan proceeds to approved settlement agentsPerform on-going quality control to ensure efficiency and accuracy of processes and proceduresDetect errors and initiate or arrange for corrective action; ensure resolutionConduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissionsEnsure section objectives, production goals, standards, and strategies are executed and align with division prioritiesEstablish positive work environment, open communication and accountability; resolve technical or resource issuesIdentify and recommend process improvements to Project Manager, team and/or managementInvolved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiencyRemain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the quality of the loan portfolioMonitor and respond to member inquiries received via various media channelsPerform supervisory/managerial responsibilities
OverviewTo supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for First Mortgage Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility for all steps involved beginning with the mortgage loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application procedures and respond/resolve member and/or technical questions related to first mortgage operations.Responsibilities
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