OverviewTo provide oversight and coordination of mortgage loan origination for purchases and refinances for a particular section of Mortgage Production/Field Mortgage. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Supervise section team members and activities.ResponsibilitiesSupervise and direct operations to ensure production goals, service level agreements and corporate objectives are metIdentify, initiate, and drive change strategies to improve departmental efficienciesCollaborate with various levels of staff as well as processing/closing teams to ensure purchase and refinance loans are closed expeditiously with appropriate documentationReview and evaluate mortgage purchase and refinance loan applications to ensure viability (member’s debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, performing file audits, as needed to confirm viable loan applications (income, asset, credit, etc.)Review loan files for accuracy of estimated closing costs and initial loan rate / point structureAudit for SLA, accuracy, and documentation completion for “Green Light” transfer to PC teamProvide assistance and direction on complex/unique or unusual loansResolve escalated member issues and problemsTrain team members and/or peers on functional processes and proceduresEnsure compliance with documentation and disclosure requirementsIdentify and resolve issues with closing attorney/agent, realtor, or other related partyWork with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements for purchases and refinancesAnalyze changes in policies, procedures, and products; determine the impact on the functions of the sectionMonitor daily production reports, for “action items”, driving purchase and refinance loan production and staff work volume; adjust assignments to meet fluctuating workloadAssist with marketing efforts and promotional activities for members and real estateprofessionals through financial presentations, real estate organizations and other local eventsPerform supervisory/managerial responsibilities:
OverviewTo provide oversight and coordination of mortgage loan origination for purchases and refinances for a particular section of Mortgage Production/Field Mortgage. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Supervise section team members and activities.Responsibilities
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