Senior Support AnalystThe Senior Support Analyst job works in the technical design, development, and implementation of application systems. While working independently with limited supervision, this job delivers new design and development specifications based on customer requirements, while adhering to standard procedures and techniques.Key Responsibilities and Duties
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Senior Support AnalystProvides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.Key Responsibilities and Duties
Qualifications
Physical Requirements
Preferred Education
Career Level6IC'
Provide 24 X 7 support for secure web application / Lead outage calls and provide recovery methods to Operations Command Center.
Essentially required:
Experience insupportingweb based enterprise applications using J2ee frameworks like Spring, Struts2.0etc.
Experience in driving production issue calls with multiple partners.
Experience indriving end to end RCA calls and report submission of the same.
Skills of debugging/reverse engineering to troubleshoot and problem solving
Excellent communication skills.
On a monthly basis, fix and implement code defects and small enhancements on the Web
Support infrastructure needs - Provide testing support and expertise on any changes related to infrastructure, as well as reviewing all changes that are being made within the Web space
Help project teams with defining and designing switching mechanism for their application and thus making them highly available
Work closely with Infrastructure team in defining monitoring needs for the Web applications.
Experience in Java Development with experience in analysis, design, implementation and testing of Java/J2ee applications in financial industry
Expertise in core java concepts like collections, exception handling, multi-threading and Java I/O
.Hands on experience in creating robust GUI using HTML/HTML5, JS, Jquery, Angular.js, JSON and AJAX
Excellent knowledge of XML, XSL, XML parsers, SOAP, UDDI and WAP
Experience in using Splunk, interpreting data from Enterprise service bus, Tea Leaf, Dynatrace/Gomez is a must to have.
Well conversant with containerization of apps /Kuberenetes, Docker etc.
Awarenessabout Public Cloud offering and Cloud services
Company Overview
We are an EqualOpportunity/AffirmativeAction Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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Email:accessibility.support@tiaa.org
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