Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.ResponsibilitiesOwn, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.Error diagnosis (code review if needed), debugging, validation, and root cause analysis.Enable replication of issues to verify product-related bugs.Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)Provide technical leadership and mentoring for Support Engineers.Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.
Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Responsibilities
Want more jobs like this?Getjobsthat areRemotedelivered to your inbox every week.
Want more jobs like this?
Getjobsthat areRemotedelivered to your inbox every week.
Get Jobs
