WordPress VIPis the world’s leading enterprise content management platform. We help the world’s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.
Want more jobs like this?GetSoftware Engineeringjobsthat areRemotedelivered to your inbox every week.
Want more jobs like this?
GetSoftware Engineeringjobsthat areRemotedelivered to your inbox every week.
Get Jobs
Our customer-facing support engineer role at WordPress VIP requires a mix of troubleshooting and debugging experience. Past development experience is a plus. As a pioneering remote company, we rely on clear, continuous communication to keep colleagues and stakeholders informed — so outstanding communication skills are a must.
Responsibilities:
Requirements:
517
Useful skills to have:
Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.
Support engineers connect the dots for our customers. Your day-to-day work may include much of the following: Providing customers with the best possible first impression of WordPress VIP. Continuous improvement of our product feedback cycle, documentation, tooling, and processes. Debugging that requires close examination of logs, diving into customer codebases, and collaborating with wider engineering. White-glove support for our highest-profile customers, including longer-term initiatives and customer calls on some teams. Working directly with FedRAMP customers, upholding security and necessary support processes.
Salary range: $40,000-$75,000 USD.Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.
About Automattic
We are the people behindWordPress.com,WooCommerce,Tumblr,Simplenote,Jetpack,Longreads,Day One,Pocket Casts, and more. We believe in making the web a better place.
We believe in Open Source, and the vast majority of our work is available under theGPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is aMost Loved CompanyandDisability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication todiversity, equity, and inclusionand ourEmployee Resource Groups.
If you need any accommodations during the application or interview process, pleasesend us an email. We’re committed to ensuring our hiring process is accessible to all candidates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
