DescriptionLeidos' Digital Modernization group is seeking a Support Service Specialist at Stennis Space Center, MS. The Support Services Specialist is responsible for providing support to IT operations for the HEITS contract. This includes processing change request, performing metrics and analyses, processing account request forms, processing approvals, and managing email traffic through all relevant parties and stakeholders. This role requires extensive documentation, communication skills, and attention to detail.Primary ResponsibilitiesPrimary tasks required: Become an integral part of the HEITS support services team. This includes tasks that include but are not limited to:
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Basic QualificationsHS diploma and 5 years of prior, relevant experience.Top Secret/SCI Clearance.Exceptional proficiency with Microsoft Office products.Ability to work directly with customers, engineers, and project managers.Ability to communicate professionally in both oral and written communications.Ability to meet weekly deadlines, be organized, and detail oriented.Ability to be flexible to frequently changing deadlines and policies.Ability to adapt to different tasks.Attention to detail and able to perform metric analyses.Preferred QualificationsPrevious experience in information technology.Experience in utilizing Active Directory.Prior experience with Remedy / Service Now / SharePointExcellent communication and problem-solving skills.Original Posting Date:2025-01-16While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $46,800.00 - $84,600.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
