As a Technical Account Manager (TAM) on theAutomatticSpecial Projects team, your primary responsibility is ensuring partners have an excellent experience withWordPressandAutomattic products— from initial partner onboarding through the entire support and maintenance lifecycle of a site. This involves close collaboration with our partners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.Some of your responsibilities will include:Working closely with our partners to resolve their incoming requests with high precision.Managing and tracking partner requests that involve support from designers and developers, ensuring all requirements are outlined accurately and resolutions are timely.Diving into WordPress and WooCommerce configurations, setup, and site building.Handling site migrations and basic DNS configuration.Communicating effectively and proactively with our partners to ensure all their site needs are being met.
As a Technical Account Manager (TAM) on theAutomatticSpecial Projects team, your primary responsibility is ensuring partners have an excellent experience withWordPressandAutomattic products— from initial partner onboarding through the entire support and maintenance lifecycle of a site. This involves close collaboration with our partners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.
Some of your responsibilities will include:
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Responsibilities:
Requirements:
We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC).
Salary range: $85,000-$130,000 USD.Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
About Automattic
We are the people behindWordPress.com,WooCommerce,Tumblr,Simplenote,Jetpack,Longreads,Day One,Pocket Casts, and more. We believe in making the web a better place.
We believe in Open Source, and the vast majority of our work is available under theGPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is aMost Loved CompanyandDisability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication todiversity, equity, and inclusionand ourEmployee Resource Groups.
If you need any accommodations during the application or interview process, pleasesend us an email. We’re committed to ensuring our hiring process is accessible to all candidates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
