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Working closely with IT staff and traders at customer sites to diagnose and resolve issuesClient relationship managementFull ownership of issues and projectsCoordination of various setup changes and enhancementsLiaise with various teams including Sales, Product teams, etc.Onsite / offsite consultancy, meetings, trainings upon requestDocumentation of requirements or project outlinesAble to work independentlyRequirements2-5 years of experience working in a financial institution, preferably in a support roleMust be a self-starter, flexible and adaptive with keen attention to details and strong work ethicsAbility to take ownership of projects & issues, and autonomously manage them in a fast-paced environmentBasic understanding of networks for connectivity issuesGreat passion for technologies: Java, SQL, Unix, XML skillsetEnergetic personality with excellent interpersonal skillsExcellent written and verbal communication skillsWill need to cover Middle East trading hoursKnowledge of FIX ProtocolEarly shift will be requiredDesirableExperience with OMSUnderstanding of financial markets, exchanges and financial instruments#LI-KA2 #LI-HybridBroadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
