WordPress VIP, part ofAutomattic, is the world’s leading enterprise content management platform. We help the world’s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.At WordPress VIP, we help enterprise customers achieve success and drive results through WordPress. We are looking for a Technical Account Manager who will be responsible for driving adoption, value realization, customer satisfaction, and retention among our low-touch enterprise accounts. WordPress VIP presents a unique opportunity for experienced TAMs to help take us to the next level, as we look to mature our processes and strategy to be best-in-class for enterprises adopting WordPress at scale.
WordPress VIP, part ofAutomattic, is the world’s leading enterprise content management platform. We help the world’s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.
At WordPress VIP, we help enterprise customers achieve success and drive results through WordPress. We are looking for a Technical Account Manager who will be responsible for driving adoption, value realization, customer satisfaction, and retention among our low-touch enterprise accounts. WordPress VIP presents a unique opportunity for experienced TAMs to help take us to the next level, as we look to mature our processes and strategy to be best-in-class for enterprises adopting WordPress at scale.
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We’re seeking a highly motivated and innovative Scaled CX TAM (Scaled Customer Experience Technical Account Manager) to join our team. As a Scaled CX TAM, your output will be critical in driving product adoption and customer engagement through various digital strategies and approaches. You will collaborate with multiple teams to design and execute scalable programs that ensure a positive customer experience while maximizing the value our customers derive from the VIP ecosystem. This role drives customer empowerment at scale, driving overall customer satisfaction and outcomes, encompassing their renewal readiness.
Responsibilities
Requirements
Compensation and Benefits
Salary range: $85,000 - $130,000 USD.Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.
About Automattic
We are the people behindWordPress.com,WooCommerce,Tumblr,Simplenote,Jetpack,Longreads,Day One,Pocket Casts, and more. We believe in making the web a better place.
We believe in Open Source, and the vast majority of our work is available under theGPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is aMost Loved CompanyandDisability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication todiversity, equity, and inclusionand ourEmployee Resource Groups.
If you need any accommodations during the application or interview process, pleasesend us an email. We’re committed to ensuring our hiring process is accessible to all candidates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
