ResponsibilitiesThis role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.Responsibilities & Deliverables:Your deliverables in this role will include, but are not limited to, the following:
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Required Experience:University degree in Computer Science, Mathematics, Business IT or related major or equivalent job experienceDebugging skills and experience with debugging tools, audit logs, etc.Medium expertise with SQLMedium expertise with Windows Operating SystemMedium expertise with networking, firewalls, and IP addressesExcellent written and verbal communication in EnglishAnalytical abilities, attention to detail, stability, responsibility as well as customer focusAbility to work independently as well as part of a customer facing teamTo be successful in this role, you should have the following qualifications and skills:Banking knowledge: You should have a solid understanding of the banking sector, its products, services, regulations, and processes. You should be able to communicate effectively with banking professionals and understand their needs and challenges.Analyze and adapt mentality: You should have strong analytical and problem-solving skills, as well as the ability to adapt to changing situations and customer demands. You should be able to identify the root cause of technical issues, find solutions, and implement them quickly and efficiently.Technical aptitude: You should have a good grasp of technology, especially software applications, databases, networks, and security. You should be familiar with common operating systems, browsers, and devices. You should be able to learn new technologies and tools quickly and independently.Customer service: You should have excellent communication and interpersonal skills, as well as a positive and professional attitude. You should be able to listen to customers, understand their concerns, and provide clear and concise responses. You should be able to handle difficult situations with patience and empathy.Banking knowledge (preferred but not required): You should have a solid understanding of the banking sector, its products, services, regulations, and processes. You should be able to communicate effectively with banking professionals and understand their needs and challenges.
