ResponsibilitiesWe’re seeking a highly skilled and experienced Technical Customer Support Specialist to join our team in the greater Zurich area. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.If you have strong problem-solving skills and a collaborative mindset, we’d love to hear from you!Responsibilities:Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as neededResolve first-level customer issues using your technical knowledge and problem-solving skills
ResponsibilitiesWe’re seeking a highly skilled and experienced Technical Customer Support Specialist to join our team in the greater Zurich area. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.If you have strong problem-solving skills and a collaborative mindset, we’d love to hear from you!Responsibilities:
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Escalate unresolved cases to the appropriate second or third-level support teamsMonitor the alarm system and take necessary actions to address any errors or incidentsEnsure customer inquiries are addressed within the defined service level agreementsQualifications and Experience:Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industryProven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocolsExpertise in SECOM beneficialExcellent written and verbal communication skills in German (native level) and proficient in EnglishProficiency in using Microsoft 365 applications, including Outlook, Excel, and WordStrong analytical and problem-solving abilities to recognize complex relationships and dependenciesProactive and assertive approach to escalating issues and collaborating with relevant teamsFlexibility to work in a shift-based environment, including early morning and late evening hoursOur Commitment to InclusivityAt Finastra, we are committed to creating an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity fosters innovation and drives our success.If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a crucial role in delivering exceptional support to our valued clients.
