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What you will do :To diagnose and fault find company products on site and in the fieldTo undertake the servicing and repair of company products to the required standardsTo undertake the testing of company products and provide fully completed test and service reportsTo perform upgrades on company products as requiredTo provide reporting on all aspects of work within the office, on field accounts and in-field issuesTo place orders for necessary fixtures, spare parts and local instrumentation needed for repairsTo support Stryker employees/service partners/dealers with information about all steps of the servicing or status of repair of the respective products via e-mail or phone as requiredTo perform installation and setup for Stryker products on site or in the field as required, including assembling, dissembling and turnover of demo equipmentTo provide technical information support for Finance, Logistics & Operations, RAQA, Legal, Sales & Marketing team members in responding to customer queries to ensure flawless workload of Technical Service including importation of fixtures & spare parts, service agreements with dealers and service contracts with clinicsTo be the partner with Business development team to ensure the best client service delivery and enhance customer satisfactionTo ensure all relevant repair/service information is filed in line with Stryker standardsTo ensure all necessary steps for securing Russian local Service license including but not limited Calibration process of standard tools is prepared on time annuallyTo provide feedback and suggestions as well as actively contribute to the implementation of improvements in the quality and/or process of the Technical Services related activitiesTo organize and maintain stock of spare parts and equipment loaner parkTo stay up to date on compliance and legal aspects related to the roleWhat you needEngineering background in Mechanical, Electrical or Biomedical fieldA first significant experience in maintenance & trouble-shooting of high technicality equipmentEnglish spoken and writtenStrong technical and analytical skillsCompetent in both Mechanical and Electrical engineeringStrong written and verbal communication skillsAbility to handle customers professionallyComputer skills / literacyAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.
