The CompanyAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
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The Team
Our goal is to empower our customers with the knowledge, tools, and guidance they need to succeed while fostering camaraderie, growth, and innovation within the team. If you thrive in a dynamic environment where your contributions make a meaningful impact, you’ll find a rewarding home with us.
The Role
We are looking for aTechnical Support Engineer Ito help customers overcome technical challenges and unlock the full potential of the Nylas platform. This role combines technical expertise, customer empathy, and problem-solving to deliver an outstanding support experience.
As a key member of the Technical Support Engineering team, you will:
Reporting to the Manager of Technical Support, you will thrive in a fast-paced environment, taking ownership of challenges and contributing to customer success. This role is perfect for someone who enjoys solving technical problems, improving processes, and serving as a trusted advisor to customers and internal teams.
What You Bring
Perks/Benefits
Example Interview Process
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the “what,” “why,” and “how” behind your contributions.
The estimated base salary range for this position is €40,000 - €55,000. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
