Technical Support Engineer 3 - Voiceat Twilio(View all jobs)Remote in ColombiaSee yourself at Twilio.Join the team as our nextTechnical Support Engineer 3on Twilio’s Programmable Voice Support Team.Who we are & why we’re hiringTwilio powers real-time business communications and data solutions that helpcompanies and developers worldwidebuild better applications and customer experiences.Twilio is looking for a Technical Support Engineer - Voice to join our Americas team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform.
Technical Support Engineer 3 - Voice
at Twilio(View all jobs)
Remote in Colombia
See yourself at Twilio.
Join the team as our nextTechnical Support Engineer 3on Twilio’s Programmable Voice Support Team.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that helpcompanies and developers worldwidebuild better applications and customer experiences.
Twilio is looking for a Technical Support Engineer - Voice to join our Americas team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform.
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You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you’ve implemented, deployed and/or maintained/supported Avaya/Cisco/OpenVBX/or similar platforms of significant size in the past). You’ve got strong time management skills, work well in a fast paced environment, and are efficient at getting work done while still following standard processes and procedures.
Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we supportdiversity, equity & inclusionwherever we do business.
About the job
Twilio is looking for new Technical Support Engineers to join our Americas Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.
Responsibilities
In this role, you will:
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
Desired
Location
This role will be located remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What we offer
Twilio thinks big. Do you?
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn’t what you’re looking for,please consider other open positions.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us ataccommodation@twilio.com.
