At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
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The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and redefining our customer experience through our multi-year vision and strategy execution.
You will be reporting to the Senior Manager, Product Support. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Incident Specialist on our Safety Ops Team, focused on Escalations and Product Reliability, you will play a critical role in handling and resolving issues and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, maintaining high reliability and service quality. Additionally, you will serve as a product reliability guide, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the reliability of our platform.
You Will:
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Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
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