Want more jobs like this?GetjobsinBangalore, Indiadelivered to your inbox every week.
Want more jobs like this?
GetjobsinBangalore, Indiadelivered to your inbox every week.
Get Jobs
As a Technical Support Professional, you will play a key role in helping our clients successfully administer their Guardium deployments while also helping our product develop and grow throughout the product life cycle. Team members work closely with each other, development, and other teams to resolve complex issues and provide the best possible customer experience. If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you to be part of our talented worldwide technical support team.Your responsibilities will include reviewing diagnostic information, troubleshooting, problem recreation and debugging complex product issues to determine course of action and/or solutions.You’ll be expected to:Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution and supporting technologies.Provide technical support to clients and/or IBM field support leveraging superior communication, client management, and problem determination/problem source identification skills.Contribute relevant and timely content to improve client self-sufficiency.Interact directly with Development, Sales, offering Management, Services, QA to verify product defects and enhancements and advocate for ongoing product improvements.Required Technical and Professional ExpertiseAt least 1-year experience in Managing Client Expectations/SatisfactionAt least 1-year experience in Problem Determination/ResolutionEnglish: Fluent.Passion for customer care and customer satisfaction.Previous experience in a customer facing technical support role is required (preferably a support role).A successful track record in developing and managing customer relationships.Preferred Technical and Professional ExpertiseExperience in shell scripting, Perl, and SQLExperience of a programming language such as Java, C/C++Knowledge of networking conceptsBasic knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server or IBM DB2Experience in Windows and Linux operating systemsAt least 3 years of experience in Managing Client Expectations/SatisfactionAt least 3 years of experience in Problem Determination/Resolution
