Your Title: Technical Support RepresentativeJob Location: Minnetonka, MN (Onsite Role)Shift: 1st and 2nd Shift-Monday-FridayOur Department: Customer SupportDo you want to be a part of a leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS)? We are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations. Come join our growing team!What You Will DoThe role of the Technical Support Representative entails the provision of initial technical troubleshooting and addressing customer inquiries pertaining to Trimble Transportation products. These inquiries encompass a wide range of topics, including software, hardware, account management, installation procedures, and best practices within our product and industry domain. The Technical Support Representative is tasked with delivering an exceptional customer experience through various communication channels such as phone, email, and chat. The ideal candidate will possess a strong technical aptitude to effectively troubleshoot all facets of Trimble Telematics and other Transportation technology solutions, coupled with well-developed soft skills and a customer-centric approach. Given the dynamic nature of this role, a heightened sense of organization and attention to detail is imperative for achieving success in the position.
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