Overview
Position Summary:
Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.
Responsibilities
Key Accountabilities
Want more jobs like this?GetjobsinBedford, MAdelivered to your inbox every week.
Want more jobs like this?
GetjobsinBedford, MAdelivered to your inbox every week.
Get Jobs
Networking/Key relationshipsNorth America Commercial OperationsClient ServicesQuality Assurance and Regulatory AffairsInformation TechnologyQualificationsMinimum Knowledge & Experience required for the position:Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience requiredMinimum Three years experience in a clinical setting or clinical support role in a regulated environment requiredHemostasis:Strong knowledge of Hemostasis/QC requiredAcute Care Diagnostics:Strong knowledge of point of care testing (example: Generalist/Chemistry or other) requiredAutoimmunityStrong knowledge of diagnostic assay testing, automation and QC requiredKnowledge of autoimmunity diagnostics requiredTransfusion:MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.Minimum two years Blood Banking experience, requiredExperience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferredManagement has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.Skills & Capabilities:Ability to troubleshoot and diagnose technical problems with minimal assistanceStrong organizational skills and ability to multi-taskAbility to work under pressure and exercise good judgementStrong verbal and written communication skills with continuous focus on positive and collaborative approachStrong customer service and interpersonal skillsProficiency in Microsoft Windows operations systems and Office Applications.Travel requirements:Up to 5% travel
Networking/Key relationships
Qualifications
Minimum Knowledge & Experience required for the position:
Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities:
Travel requirements:Up to 5% travel
